Community Management

On-Board and Manage Your Suppliers, Customers, Financial Institutions and Logistics Companies
Through our extensive support of connectivity options, data formats and trading partner enablers, GXS Expert℠ On-Boarding can help you to achieve 100% trading partner participation for B2B integration initiatives. We have extensive experience on-boarding not only suppliers, but customers, financial institutions and third-party logistics companies. Expert On-Boarding can accelerate trading partner on-boarding for various programs including EDI, data synchronization, AS2, supply chain visibility and VAN migrations. And our partnership with RollStream enables GXS to further simplify and accelerate both the on-boarding and ongoing management process.

• Marketing to your Community—GXS develops and distributes a series of marketing communications promoting your B2B program to trading partners. We can also provide customized educational materials such as webinars on topics like EDI, AS2 and data sync to address trading partner questions.
• Registering Trading Partners—During the rollout phase of your B2B program, GXS will walk each trading partner through the on-boarding process in an easy-to-understand, step-by-step process. GXS has extensive experience ramping trading partners in countries around the world including China, India, Brazil, Southeast Asia and Eastern Europe. Our interactive trading partner directory makes it easier than ever for suppliers to manage their contact information within one central repository.
• Testing of Transactions—During implementation, GXS will verify that trading partner connectivity is working correctly and test data flows with sample content. Throughout the on-boarding process we provide you with weekly reporting and performance scorecards—you know exactly how many trading partners have been implemented.
• Supporting On–Going Change—Once your community is on-boarded, GXS provides ongoing, 24x7 local language support to trading partners. With our RollStream service you can conduct community–wide surveys to assess your suppliers’ level of e–commerce maturity, corporate social responsibility initiatives, or compliance with consumer product safety regulations.
• Optimizing Your B2B Program—After your initial trading partner ramp, GXS can continue to provide on–boarding for new suppliers, customers, 3PLs or financial institutions. Additionally, you can obtain additional efficiencies for managing errors in B2B transactions with the RollStream Dispute Management service.

Manage Your Trading Partners More Effectively and Efficiently Using GXS Community Management Services

• Speed of On-Boarding—GXS’s best practices and established network of tens of thousands of trading partners enables us to perform on–boarding in less than half the time it takes most companies to implement an internal initiative.
• Cost Savings—On–boarding trading partners, price/cost dispute resolution, and maintaining up-to-date and complete contact information are time–consuming and challenging processes even for the largest of companies. Using GXS Expert On-Boarding and RollStream you can avoid costly infrastructure testing and expensive technical staffing resources.
• One-Stop Source—Access all the tools, training, best practices and technical support your trading partners need to connect to your supply chain quickly and efficiently.
• Time to Revenue—If you are a service–sector company, such as a financial institution or logistics provider seeking to on-board new customers, Expert On–Boarding can accelerate the process, enabling you to bill more quickly.